Unlocking Insights: Understanding Market Share in End-user Experience Management (EUEM)


 


The evolution of work trends, transitioning from traditional in-office setups to a blend of remote, on-site, and hybrid work arrangements, has underscored the importance of technology experiences for employees and their direct impact on business growth. The End-user Experience Management (EUEM) platform plays a pivotal role in enhancing these technology experiences. It broadens the scope of visibility by monitoring, measuring, and managing the performance and health of various IT resources, including devices, applications, networks, and both internal and external assets. This platform offers essential functionalities like monitoring, employee engagement tools, analytics, root-cause analysis, and remediation capabilities.

According to Quadrant Knowledge Platforms, End-user Experience Management (EUEM) is defined as a comprehensive platform that offers tools for monitoring and managing an organization's endpoint devices and applications, providing valuable endpoint telemetry and analysis. The insights derived from an EUEM platform assist organizations in formulating strategies to enhance technology experiences for their employees.

Furthermore, EUEM platforms can seamlessly integrate with partner networks, such as APM, UEM, ITSM, and enterprise service management, to gather experience data from diverse sources. Additionally, EUEM platform providers are incorporating features that capture errors, crashes, network requests, and other metrics, enabling organizations to gain actionable insights to enhance their employees' digital experiences.

This platform supports the monitoring of device performance and health, empowering IT teams with complete visibility and the tools to troubleshoot and address issues. Moreover, it includes specialized features for measuring and analyzing digital employee experiences, encompassing sentiment analysis, micro-surveys, employee experience scoring, analysis, self-service portals, and other resources that help organizations optimize and manage employee experiences. Advanced technologies like self-healing bots, AI, and ML are integrated into the platform for anomaly detection, real-time alerting, predictive analysis, and advanced automation and remediation. Furthermore, the platform is designed to integrate seamlessly with ITSM, UEM, APM systems, and other third-party solutions.

Vendors in the EUEM space are actively aiding organizations in their digital transformation efforts by facilitating cloud migration and change management. The adoption of cloud environments expands an organization's offerings to mobile devices and multiple web servers. Vendors are steadfastly focused on not only delivering on the organization's immediate tactical objectives but also aligning with their longer-term strategic goals.

A noteworthy shift among vendors is the transition from Service Level Agreements (SLAs) to Experience Level Agreements (XLAs). This shift enables organizations to track the availability, capacity, and reliability of devices and applications in alignment with their specific business needs.

Furthermore, vendors are emphasizing the maturity of EUEM governance by bolstering application security to prevent unauthorized access through automated remediation. Some vendors are broadening the scope of EUEM use cases to include risk mitigation, security considerations, and other pertinent aspects.

Download the sample report of Market Share: End-user Experience Management

Vendors covered in this study:

1E, Absolute Software, Catchpoint, Citrix, ControlUp, HCLTech, Ivanti, Lakeside Software, ManageEngine, Microsoft, Nexthink, Raygun, Riverbed Aternity, Sematext, Tanium, ThousandEyes, vast limits, and VMware

About Us: Quadrant Knowledge Solutions is a global advisory and consulting firm focused on helping clients in achieving business transformation goals with Strategic Business, and Growth Advisory Services. At Quadrant Knowledge Solutions, our vision is to become an integral part of our client’s business as a strategic knowledge partner.

Phone: (+1) 978-605-1066

Contact: ajinkya@quadrant-solutions.com

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