Balancing Acts: Market Share Strategies in the Ever-Evolving ESM Landscape

 


Quadrant Knowledge Solutions defines Enterprise Service Management (ESM) as a solution that automates, guides, enhances, and prioritizes business processes and workflows using diverse service management practices. ESM solutions leverage service management practices, modules, and ITIL guidelines to extend their capabilities beyond the conventional IT infrastructure domain. This approach empowers business and IT leaders to implement ESM practices across various non-IT business functions, including HR, facility management, finance, corporate, marketing, legal, and customer experience initiatives. The goal is to streamline, digitize, and enhance organizational IT infrastructure and operations activities.

ESM solutions have evolved from IT service management (ITSM), which initially focused solely on managing IT-related tasks, issues, and processes such as back-office operations, ticketing, and service desk capabilities. The growth of the ESM market is driven by the increasing demand for digitalization, collaboration, remote working, and the improvement of employee and customer experiences by integrating front and back-office tasks. Modern ESM solutions now encompass a broader range of business areas and functions, facilitating the integration of tasks and activities for employees, customers, and managers.

Download the Sample Report of Market Share: Enterprise Service Management

Key Questions Addressed by the Study:

·       What is the current competitive landscape in the enterprise service management (ESM) market?

·       What market share do major vendors hold in this market?

·       What are the key competitive dynamics in global and regional markets for ESM?

·       Who are the leading vendors in global and regional markets?

·       Are there vendors specializing in specific industries?

·       How do different vendors compare in terms of their offerings of cloud-based versus on-premise solutions?

·       What competitive factors impact the market positioning of different vendors?

·       What are the relative strengths and challenges of vendors operating in this market?

·       How do different vendors position themselves competitively across customer segments, from SMBs to large enterprises?

Vendors covered in this study:

Atlassian, BMC Software, Broadcom, EasyVista, Freshworks, IBM, IFS, Ivanti, ManageEngine, Matrix42, OpenText, ServiceNow, SolarWinds, SysAid, TOPdesk, and USU Solutions.

About Us: Quadrant Knowledge Solutions is a global advisory and consulting firm focused on helping clients in achieving business transformation goals with Strategic Business, and Growth Advisory Services. At Quadrant Knowledge Solutions, our vision is to become an integral part of our client’s business as a strategic knowledge partner.

Website: https://quadrant-solutions.com/

Phone: (+1) 978-605-1066

Contact: ajinkya@quadrant-solutions.com

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